FAQ
What makes GetRoomzy artworks special?
1. What makes GetRoomzy artworks special?
1. What makes GetRoomzy artworks special?
Every piece of our minimalist wall art is created in the EU and inspired by global roots and diaspora identity. We don't just print images — we craft custom map art and fine-art illustrations that connect the place you carry in your heart with the home you live in today. Discover unique canvas prints designed for those who call more than one place home.
2. How does the “Heimatstadt” canvas work?
2. How does the “Heimatstadt” canvas work?
When ordering, you simply enter the names of two cities — for example, Cluj-Napoca and Berlin.
We then design a personalized skyline composition where one city reflects the other.
Each piece is created manually and exclusively for you, based on your chosen locations.
3. How long does it take to produce my order?
3. How long does it take to produce my order?
Every product is made to order.
Production time: 3–5 business days
Shipping time (EU): 5–10 business days
You’ll receive a tracking number once your order ships.
4. Can I request design adjustments?
4. Can I request design adjustments?
Yes — small changes (like adjusting colors or proportions) are possible before printing.
After checkout, simply reply to your order confirmation email or contact us via the Contact Page with your request.
5. Where are the prints produced?
5. Where are the prints produced?
All canvases and prints are produced and shipped from EU-based print facilities, using archival inks and museum-grade materials to ensure long-lasting quality.
6. What payment methods do you accept?
6. What payment methods do you accept?
We accept the following payment methods:
Apple Pay, Google Pay, Mastercard, Maestro, American Express, Shop Pay, UnionPay, and Visa.
Your payment information is processed securely.
We do not store credit card details and do not have access to your payment data.
7. Can I return or exchange a custom order?
7. Can I return or exchange a custom order?
Because each piece is custom-made to your specifications, we cannot accept returns or exchanges unless the item arrives damaged or defective.
If there’s a problem with your order, contact us within 7 days of delivery — we’ll make it right.
8. Do you ship internationally?
8. Do you ship internationally?
Currently, we ship only within Europe.
Shipping costs and delivery times vary by country and will be displayed at checkout.
9. Will I receive an invoice?
9. Will I receive an invoice?
Yes — invoices are automatically sent via email after your order is confirmed.
10. How can I contact GetRoomzy?
10. How can I contact GetRoomzy?
You can reach us anytime at support@getroomzy.com or through our Contact Us page.
We usually respond within 24 hours (Monday–Friday).
Still have questions?
For any other inquiries, custom requests, or collaboration ideas, feel free to contact us anytime.
We’re here to help — whether you’re designing your first piece or adding a new story to your wall.